1. Who We Are
Carewise Training Solutions (“we,” “us,” “our”) provides training services to care professionals and care providers. We are dedicated to safeguarding your personal data and ensuring that your privacy is protected.

2. What Information We Collect
We may collect and process the following personal information:
Contact Information: Name, email address, phone number, and postal address
Booking Information: Course preferences, payment details, and billing information
Website Usage Information: IP address, browser type, and browsing activity on our site
Communication Records: Emails and other correspondence

3. How We Use Your Information
We collect personal information to provide our services effectively and enhance your experience on our website. This information is used for:
Processing course bookings and inquiries
Sending updates, newsletters, and promotional offers (if consent is given)
Improving our website and services
Complying with legal obligations
Responding to customer service inquiries

4. Legal Basis for Processing
We process personal data on the following legal bases:
Consent: When you sign up for our newsletter or agree to receive marketing communications.
Contractual Obligation: To fulfill bookings and provide training services.
Legal Compliance: To meet legal and regulatory requirements.

5. How We Share Your Information
We will never sell or rent your personal data. However, we may share your information with trusted third parties, including:
Service Providers: For payment processing, email delivery, and website analytics.
Legal Authorities: When required by law or to protect our rights.
All third parties are required to handle your data securely and in accordance with this Privacy Policy.

6. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. When data is no longer required, we securely delete or anonymise it.

7. Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Erasure: Request the deletion of your personal data, subject to legal obligations.
Objection: Object to the processing of your data for certain purposes, such as marketing.
Data Portability: Request your personal data in a structured, machine-readable format.
To exercise these rights, please contact us at [email protected].